1 514-543-1777



LEGAL TERMES

Privacy policy
We take protecting your identity and the personal information you provide very seriously. Our privacy policy applies to the personal information we collect at the clinic, through our website at www.byreferencemd.com , and throughout our relationship with our patient.
This privacy policy (the " Policy") describes the personal information we may collect from you; the purposes for which we collect it; how we use it and when we may share it with third parties. This Policy also describes the choices you have regarding the collection, use, or disclosure of your personal information. Clinique Reference MD will not collect, use, or disclose your personal information other than in compliance with this Policy.
By using the www.byreferencemd.com  website and/or making online purchases, you agree to the terms and conditions of Clinique Reference MD Policy. We will notify our patients and website users of any changes made to the Policy by publishing an updated Policy on our website. Following publication, your continued use of the www.byreferencemd.com  website, in-clinic options and online purchase services will constitute your acceptance of the new Policy.
We may offer the ability to connect to our website or use our applications, services, and tools using a mobile device either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile accesses and uses of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.
PROVISIONS OF OUR PRIVACY POLICY
Whenis information collected?
What type of information is collected?
For what purpose is this information collected?
Is the information shared with third parties?
Your choices about receiving promotional communications
What are cookies and how are they used on this site?
How to access or change your personal information, withdraw your consent, make inquiries or lodge a complaint with regards to this Policy and Clinique Reference MD privacy practices?
How long is your personal information retained?
How is your personal information secured?
Mobile privacy
WHEN IS INFORMATION COLLECTED?
You can visit our website without disclosing personal information.
However, we will collect information in the following cases:
Making a consultation appointment online, by telephone, or in clinic
Making an information request online
Making a financingrequest online
Apply for a job online
Creating a patient file in clinic
Purchasing at the clinic or online
Subscribing to our newsletters or promotional communications
Entering a sweepstake or answering a survey
E-mailing questions or comments
WHAT TYPE OF INFORMATION IS COLLECTED?
The type of information collected depends on the type of interaction with the patient. It includes first name, last name, birth date, address, e-mail, telephone, language, gender, purchase information, credit card information, life style information, and communication preferences. When using the website, we can also automatically collect certain information through the use of cookies and stock it in temporary files. This information may include but is not limited to browser information, Internet providers, operating system, Internet protocol address (IP) or other identification means, location, date and time.
FOR WHAT PURPOSE IS THIS INFORMATION COLLECTED?
Clinique Reference MD can use your personal information for but not limited to the following:
Processing your order or answering your questions regarding this order;
Confirmingyourappointment;
Sendingappointmentreminders;
Sending promotional communications such as newsletters or exclusive offers;
Inviting you to answer a survey or enter a sweepstake;
Contacting you to answer a survey in order to improve our services or customer service.
You can unsubscribe to promotional communications at any time. Refer to the "Your choices about receiving promotional communications" section.
IS THE INFORMATION SHARED WITH THIRD PARTIES?
We may share your personal information with the head office of Clinique Reference MD if you visit our web site at www.byreferencemd.com , make in clinic or online purchases, answer a survey or receive promotional communications. you (by e-mail, mail, or otherwise) and provide you with information about the Company's services that might interest you, or collect additional information and use that information subject to and for other purposes contemplated by this Policy.
We do not sell or lease your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Clinique Reference MD or affil companies.
YOUR CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or from our head office or if you do not want us to use your information to enhance your shopping experience, please let us know by using one of the following methods: call us at 514-543-1777, e-mail us at [email protected]or send a request to Clinique Reference MD Customer Service at 3232 Belanger-Suite 401, H1Y 3H5, Montréal, QC. Please be sure to include your full name, telephone number and e-mail address. It may take up to two (2) weeks to process your postal mail request, during which period you may continue to receive communications from Clinique Reference MD. You may also unsubscribe from our e-mail services by using the unsubscribe link at the bottom of any promotional message you receive from Clinique Reference MD.
WHAT ARE COOKIES AND HOW ARE THEY USED ON THIS SITE?
We may use "cookies" to track your preferences and activities on the www.newlook.ca website.  Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including the number of times that you access a site, registration information, and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies, and how to disable cookies completely. You should know, however, that without cookies, some of the website's functions will not be available and the user will lose some of the benefits of the site.
HOW TO ACCESS OR CHANGE YOUR PERSONAL INFORMATION, WITHDRAW YOUR CONSENT, MAKE INQUIRIES OR LODGE A COMPLAINT WITH REGARDS TO THIS POLICY AND CLINIQUE REFERENCE MD PRIVACY PRACTICES?
Clinique REFERENCE MD will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.  You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or complaints in relation to this Policy and Clinique REFERENCE MD privacy practices, please contact our privacy officer by writing to: 3232/401 Belanger, Montréal, QC H1Y 3H5. If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.
HOW LONG IS YOUR PERSONAL INFORMATION RETAINED?
We will keep your personal information as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
HOW IS YOUR PERSONAL INFORMATION SECURED?
Clinique REFERENCE MD has adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Clinique REFERENCE MD employee, mandatory or agent must abide by this Policy.
MOBILE PRIVACY
When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. Clinique REFERENCE MD and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. Clinique REFERENCE MD will provide notifications only to those patients who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.

Terms and conditions
BUYING POLICY
If you are not satisfied with your services purchase, you can receive a credit or an exchange within ten (10) business days from the purchasing date. The credit or exchange is made on the unused portion of the services purchased.
INFORMATION RELATING TO OUR credit or exchange POLICY
You can get a credit or exchange your purchase within ten (10) business days from the purchasing date. Beyond that date, contact our customer service at 514-543-1777.
Keep the original invoice of your purchase. You will need to provide it when asking for a credit or exchange in clinic.
Online order cancellations are only possible before you have received a purchase confirmation e-mail. If you have already received the purchase confirmation e-mail, you can get a credit or exchange your purchase by following the steps above.
CHANGES TO INFORMATION ON OUR WEBSITE
Dates of the current offers, prices and availability of services on the website may be changed without notice. We work hard to show only the available services. However, we may not be able to provide the chosen service as it may be out of stock. In that case, you will receive a notice within 48 hours. You may decide to cancel your order or replace it by another service.
We do our best to provide you with accurate information on our website. However, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.
SALES TAXES
In Canada, Clinique REFERENCE MD collects sales tax for services ordered on this website.
GST (Goods and Services Tax) of 5 % is added to all orders from the following provinces: Alberta, British Columbia, Manitoba, Nunavut, Québec, Saskatchewan, Northwest Territories, Yukon.
HST (Harmonized Sales Tax) is added to all orders from the following provinces: Prince Edward Island (15%), New Brunswick (15 %), Nova Scotia (15%), Ontario (13%), Newfoundland and Labrador (15%).
PST (Provincial Sales Tax) is added to all orders from the following provinces: Québec (9,975%) and British Columbia (7%).
FREE CONSULTATION POLICY
Consultations with nurses and technicians are free.
Consultations with doctors and nurse injectors are subject to a $50 consultation fee. If a treatment is performed the day of your consultation, the $50 consultation fee will be credited in full.
DEPOSIT POLICY WHEN MAKING AN APPOINTMENT
When making an appointment, a pre-authorization of a $100 will be made on your credit card. This $100 will be charged to your credit card only for the following reasons:
You do not show up for your appointment;
You do not cancel your appointment within 48 business hours before your appointment.
In the event that no pre-authorization has been made when making an appointment, Clinique REFERENCE MD reserves the right to debit $100 on your credit card for the conditions mentioned above.

We only offert procedures and products that have been reviewed and approuved by Healt Canada